ICT/Operations Center
Headquarters: Fort George, St. George’s
Telephone number: +1 (473) 440-6660
Commander: Assistant Superintendent of Police Wayne Wilson
The ICT/Operations Center has four subunits: The Information Technology Unit, The Digital Forensics Unit, the Communications Department and the Electrical Department
The Information Technology Unit (ITU):
Responsibilities:
- Computer systems management
- Installation and maintenance of the RGPF internet and telephone systems
- Technical repairs and upgrades to computers and printers
- Operational management of information systems including; Driver’s License Database at Inland Revenue, Immigration’s Border Management System and CRO’s Automated Fingerprint Identification System (AFIS)
- Online platform maintenance which includes the RGPF’s website, Facebook and Twitter accounts
The Information & Communications Technology Department (ICT) has three broad umbrella functions of; information technology management, communications and electrical installation and maintenance. The unit is managed by ASP Wayne Wilson, with second in line responsibility undertaken by Inspector Allan James. The staff compliment currently stands at 22; 1 ASP, 1 Inspector, 1 Sergeant, 4 Corporals, 8 Constables, and 7 civilians. The subdivision of responsibilities for each unit within the department falls under three specialized areas.
The Information Technology Unit (ITU) has three primary functions; computer systems management, online platform maintenance and digital forensics investigations. The computer systems management aspect entails the installation and maintenance of the force-wide internet and telephone systems, daily technical repairs and upgrades to computers and printers, operational management of information systems including; Driver License at Inland Revenue, Immigration’s Border Management system and CRO’s Automated Fingerprint Identification System (AFIS). Currently, the Force has online presence through its website (www.rgpf.gd), Facebook and Twitter. These sites provide relevant and up to date information to the public domain on activities and news distributed by the Community Relations Department and other information deemed as public knowledge. All pages are updated and maintained by the department. In addition, the internal information platform or Intranet which provides publications of Force materials. The third core function of ITU is digital forensics investigations and analysis. Digital Forensics investigations demand has increased in recent times due to the proliferation of devices being used in or aid in incidents on a daily basis. Digital forensics investigations are conducted on a number of devices including; cellular phones, tablets, computers and other digital storage media.
The communications unit, or commonly called radio room, is responsible for receipt and dissemination of telephone and radio communication throughout the force. This unit operates 24/7 providing a bridge between the public and the police. A typical daily routine will involve routing calls to stations and branches, disseminating messages utilizing both call and chat platforms, and providing direct link to emergency services where needed. The communication unit still remains the brain of the RGPF even in the absence of a fully functional radio communication network.
The electrical is the final component of the mix. This team has evolved from just replacing fixtures to full installation, electrical reconfiguration and continuous maintenance of electrical infrastructure within stations and departments. The team has also assisted the Fire Department in their preliminary fire assessment. The team has also taken the initiative to promote economic usage of electricity by converting current fixture to accommodate the new and improved LED solutions.
Digital Forensics Unit:
Officer in charge: Detective Sergeant of Police Francisca Noel
Responsibilities:
- The collection, preservation, analysis, and presentation of digital evidence
The Communications Unit/Radio Room:
Responsibilities:
- Receipt and dissemination of telephone and radio communication throughout the Force
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Routing calls to stations and branches
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Relaying messages utilizing both calls and chats, and providing direct links to emergency services
Electrical Department:
Responsibilities:
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Maintenance of electrical infrastructure and replacement of fixtures
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Electrical installations and reconfiguration